FAQ

The website is not allowing me to complete an order?

We do not have a standard shipping service to all countries, so please contact our sales team on sales@bertfrank.co.uk who can support you with a shipping quotation and completing payment.

How do I buy replacement light bulbs?

Most of our lighting products use standard G9 or E26/E27 LED light bulbs that are readily available from any bulb supplier or electrical wholesaler. Please refer to the specification sheet for bulb details.

Some of our products have integrated led lighting systems. If you experience any faults with an integrated led, please contact our team on support@bertfrank.co.uk.

When will my online order ship?

All orders will ship within 6 – 8 weeks, unless stated otherwise on the product. If you require faster shipping please contact our sales team directly before placing your order on sales@bertfrank.co.uk.

To receive updates about the production status of your order, or to amend any delivery and contact information, please contact us on support@bertfrank.co.uk.

Do you accept returns?

As our products are made to order, we do not offer returns, exchanges, or refunds for change of mind.
If your order arrives damaged, faulty, or incorrect, please contact us at info@bertfrank.co.uk as soon as possible, quoting your order reference number and including photographs of the issue where applicable. Our team will review the matter and work with you to find an appropriate resolution.
For further information, please refer to our Terms & Conditions.

Can I see the products in person before purchasing?

Our London flagship showroom is open on weekdays on a by-appointment basis. Please contact us on sales@bertfrank.co.uk to book a suitable date. Alternatively, on the find a retailer page, you can search for an authorised Bert Frank partner in your area.