Returns & Cancellations

As our products are made to order, we do not offer returns, exchanges, or refunds for change of mind.
If your order arrives damaged, faulty, or incorrect, please contact us at info@bertfrank.co.uk as soon as possible, quoting your order reference number and including photographs of the issue where applicable. Our team will review the matter and work with you to find an appropriate resolution.
For further information, please refer to our Terms & Conditions.