Ordering & Shipping

All orders will ship within 6 – 8 weeks, unless stated otherwise on the product page. For any special requirements, please contact our sales team directly before placing your order on sales@bertfrank.co.uk.

Ordering from the EU or USA? 

If you are viewing our website from outside of the UK, the prices you see are all exclusive of VAT.

VAT inclusive pricing is only visible to UK customers. All Euro and US Dollar pricing is shown without VAT / sales tax.

All prices are shown excluding any import taxes or customs duties. This is specifically relevant for anyone situated in an EU country or in the USA.

Import taxes and customs duties are calculated by your national customs office. For more information about the importation of UK-made goods post-Brexit, please contact your local department of customs or tax and revenue.

We cannot say for certain, as it is not a UK rule, however import tax is usually the same percentage as your local sales tax and customs duty is usually 2-4% of the cost of the goods being imported.

If you prefer to pay the import taxes and customs duties upfront, please contact us at sales@bertfrank.co.uk for support. 

For anyone outside of the UK, the EU and the USA, there are no changes to how you receive UK-made goods as a result of Brexit, unless specific trade agreements are in place between the two countries. Again, please contact your local authorities for further advice on importing. 

To receive updates about the production status of your order, or to amend any delivery and contact information, please contact us on support@bertfrank.co.uk.

As soon as your order items are ready to be sent, you will receive a courier tracking number whereby you can track the progress of your shipment. After receiving the tracking number, delivery and contact information can only be amended by contacting the courier directly. There may be extra charges involved.
The courier will contact you via the information provided in your order with any relevant updates while in transit and in the event of any issues or delays. Please ensure to check your junk mail for courier notifications.

Placing your order constitutes your agreement to our terms and conditions of sale.