Order & Shipping

All orders will ship within 4 – 6 weeks, unless stated otherwise. If you require faster shipping please contact our sales team directly before placing your order on sales@bertfrank.co.uk.

To confirm your order, payment in full must be processed.

To receive updates about the production status of your order, or to amend any delivery and contact information, please contact us on support@bertfrank.co.uk.

As soon as your order items are ready to be sent, you will receive a courier tracking number whereby you can track the progress of your shipment. After receiving the tracking number, delivery and contact information can only be amended by contacting the courier directly. There may be extra charges involved.
The courier will contact you via the information provided in your order with any relevant updates while in transit and in the event of any issues or delays. Please ensure to check your junk mail for courier notifications.

Placing your order constitutes your agreement to our terms and conditions of sale.